Shipping Policy

At Ziyada, we aim to provide fast, reliable, and convenient delivery of all products purchased on our platform. Please read this policy carefully to understand our shipping and delivery procedures.

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1. Order Processing

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• All orders are processed within 1-2 business days after payment confirmation.

• Orders made on weekends or public holidays will be processed on the next business day.

• We reserve the right to verify orders and payment details before dispatch.

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2. Delivery Areas

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• We currently deliver to locations within the United Arab Emirates.

• Delivery outside the UAE is not supported at this time.

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3. Delivery Times

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• Mobiles & Grocery Products: Estimated delivery time is 2-3 business days.

• Salon/Gym Packages & Event Bookings: Confirmation and booking details will be sent via email/SMS. Actual service dates depend on the vendor’s availability.

• Delivery times are estimates. Delays may occur due to traffic, weather, stock issues, or other factors beyond our control.

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4. Delivery Charges

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• Delivery charges, if applicable, will be displayed at checkout.

• Some orders may qualify for free delivery as per promotions or minimum order value.

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5. Receiving Your Order

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• For physical products, ensure someone is available to receive the order at the provided address.

• Please check the package upon delivery. Any damage, missing items, or discrepancies must be reported within 1 day.

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6. Failed Deliveries

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• If the delivery address is incorrect, incomplete, or inaccessible, we will contact you to arrange re-delivery.

• Re-delivery may incur additional charges.

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7. Responsibility

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• We are responsible for ensuring your product reaches the delivery address provided.

• For services (salon, gym, event bookings), we coordinate with vendors but cannot be held liable for vendor delays beyond our control.

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8. Contact Us

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• For delivery-related questions or support, contact us at:
  Email: hello@ziyada.ae
  Phone: 0509801769