Returns and Refunds Policy

At Ziyada, we aim to provide high-quality products and reliable services. Please read our Return & Refund Policy carefully before making a purchase or booking.

​

1. Returns for Physical Products

​

• Eligible Products: Mobiles, groceries, and other physical items purchased through our website.

• Condition for Return: Items must be unused, unopened, and in original packaging. For groceries, returns are accepted only if the product is damaged or expired upon delivery.

• Return Request Timeline: Customers must request a return within 1 day of receiving the product.

• Refund Processing: Refunds will be processed within 7-10 business days after the product is returned and inspected. Refunds are issued via the original payment method.

• Return Shipping Costs: Return shipping costs may apply, unless the product was damaged or incorrect.

​

2. Cancellations & Refunds for Services

​

• Salon & Gym Packages / Event Bookings:

  • Bookings cannot be cancelled or refunded unless the vendor allows it, as stated on the service page.

  • In case of vendor unavailability, we will assist in rescheduling or issuing a refund.

• Partial Refunds: Some services may be eligible for partial refunds, depending on vendor terms.

​

3. Damaged or Defective Products

​

• If a product is delivered damaged or defective, please report it within 1 day of delivery with photos.

• We will either replace the item or issue a full refund after verification.

​

4. Non-Refundable Items

​

• Services after completion

• Items used, damaged, or not in original condition

• Grocery items returned for reasons other than damage or expiry

​

5. Contact Us

​

For return requests, cancellations, or refund inquiries, please contact:
Email: hello@ziyada.ae
Phone: 0509801769